Critical Infra
Your activity depends on your server.
You need support adapted to the criticality of your infrastructure, with on-call duty of up to 24/7 depending on the contract.
24/7 telephone support with Critical
Your data in Switzerland
Support and maintenance contracts
Choose the level of support adapted to the criticality of your server, from simple restoration to 24/7 support.
For whom
A level of support for each server
SMEs
No dedicated internal systems team?
Choose the support adapted to your business server: restoration, critical updates and assistance depending on the level chosen.
A level adapted to your organization
Support levels
Choose your level of support.
From initial restoration to 24/7 phone support, four levels to meet your needs.
Essential
The minimum scope for any server.
included
- Restoring the machine to its initial state
Standard
from 49.00 CHF / month excl. VATAnnual billing
- System and data restoration if the backup is usable
- Critical system updates
- Monthly log check
- Telephone support during office hours (08:00–17:30)
- Best-effort email support
- Up to 1 staff hour / month
- Additional support hours available to purchase
Advanced
from 99.00 CHF / month excl. VATAnnual billing
- Everything in Standard
- Third-party software and builds, where updates are available
- Extended support time: 2 to 10 staff hours / month depending on volume
- Purchase additional support hours
Critical
from 199.00 CHF / month excl. VATAnnual billing
- Everything in Advanced
- 24/7 telephone support
- Extended support time: up to 12 staff hours / month
- Purchase additional support hours
Compare in detail
Find the services of each level to choose the contract adapted to your server.
The 4 levels of support, service by service.Collapse the tableShow table
Scroll the table horizontally to compare plans.
| Services | Essential | Standard | Advanced | Critical |
|---|---|---|---|---|
| Restoration | Machine in initial state | System and data if the backup is usable | System and data if the backup is usable | System and data if the backup is usable |
| Critical system updates | No | Yes | Yes | Yes |
| Monthly log check | No | Yes | Yes | Yes |
| Telephone support | No | Office hours (08:00–17:30) | Office hours (08:00–17:30) | 24/7 |
| Email support | No | Best effort | Best effort | Best effort |
| Third-party software and builds | No | No | If updates available | If updates available |
| Staff hours allowance | No | Up to 1 hr/month | 2 to 10 hours / month depending on volume | Up to 12 hrs/month |
Scope
What your contract covers
Intervention time included
Each paid level includes a monthly allowance of support hours: up to 1 hour with Standard, 2 to 10 hours depending on volume with Advanced, and up to 12 hours with Critical. Additional hours can be purchased with every paid level.
Third-party software
Software and builds installed in addition to the system (Advanced and Critical) are supported if their publisher releases updates. The details are agreed with you on a case-by-case basis.
Your next step