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Support contracts

Basic - Free

Restoring the machine to its initial state

Basic Plus - CHF 30.00 / month

Restoring the machine to its initial state
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support 0900 (2 CHF/Min. from fixed network) Mon-Fri, 8h00 - 17h30
E-mail support « best effort » (Mon-Fri, 8h00 - 17h30)
Third parties software and compilations excluded
Purchase of human hours excluded

Extended - CHF 60.00 / month

System Restore and/or data, if a backup exists and is readable (optional backup, local backup, etc.)
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support during office hours (08h00 - 17h30)
E-mail support « best effort »
Third parties software and compilations excluded
Montly limit 1 humain hour
Opportunity to purchase additional human hours

Business - CHF 150.00 / month

System Restore and/or data, if a backup exists and is readable (optional backup, local backup, etc.)
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support during office hours (08h00 - 17h30)
E-mail support « best effort »
Third parties software and compilations (if patches exists)
Montly limit 2 humain hours
Opportunity to purchase additional human hours

Pro - CHF 1,500.00 / month

System Restore and/or data, if a backup exists and is readable (optional backup, local backup, etc.)
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support during office hours (08h00 - 17h30)
E-mail support
Third parties software and compilations (if patches exists)
Montly limit 10 humain hours
Opportunity to purchase additional human hours

Pro Critical - CHF 1,500.00 / month

System Restore and/or data, if a backup exists and is readable (optional backup, local backup, etc.)
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support 24/7
E-mail support
Third parties software and compilations (if patches exists)
Montly limit 2 humain hours
Opportunity to purchase additional human hours

Pro Plus - CHF 3,000.00 / month

System Restore and/or data, if a backup exists and is readable (optional backup, local backup, etc.)
System critical updates (system and security alerts)
Monthly control of the system logs to detect possible basic intrusions
Phone support 24/7
E-mail support
Third parties software and compilations (if patches exists)
Montly limit 12 humain hours
Opportunity to purchase additional human hours